10 Tips to Help Your Clients Handle Surging Customer Service Demand

Recent data from McKinsey reveals that the equivalent of 10 years' worth of ecommerce deliveries was completed in just eight weeks in the midst of COVID-19. Alongside this explosive growth in deliveries, customer service requests have risen, leading to merchants feeling overwhelmed. In this article, learn how you can better support your clients with this significant increase in customer service inquiries so that, in turn, they can provide better support to their customers.