Become a partner New Blog Post Is Your Mental Model a Confusing Mess to Users? A mental model is your understanding of how the world works based on your own personal experiences. This set of assumptions can influence how you present information. When your users have a different mental model than you, this can lead to misinterpretations. In this post, you will learn: The impact mental models can have on the products you build How you can use card sorting to replicate your users' mental models How to validate your choice of terminology and design to connect with users More   More   Thousands of royalty free stock photos for your next project   Browse photos   Unsubscribe © Shopify Partners 150 Elgin Street, Ottawa ON, K2P 1L4