Tuesday 22 May 2018

Please Read - How Shopify is Preparing for GDPR

To prepare for GDPR we���ve made some platform updates‌ 
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Hi Anand,

At Shopify, our merchants have to simultaneously run and grow their businesses, while making sure that they comply with relevant legal and regulatory requirements. We also know that our merchants often rely on you, our partners, to help them build and run their businesses in a way that complies with these requirements. That’s why we want to ensure you have all the information you need to grow globally while complying with local regulations.

On May 25th, the General Data Protection Regulation (GDPR) will take effect. The GDPR is the European Union’s new data privacy law. It impacts how all companies, big and small, collect and handle personal data about their customers.

We are working to fully comply with the GDPR rules the moment it takes effect, so our merchants will be able to use our platform in a way that complies with the GDPR from the outset.

We think it’s important that you trust in our data protection practices. We want to share the specific steps Shopify has taken to support your merchants as we prepare for the GDPR, so we can continue to grow together.

What has Shopify already done to prepare for the GDPR?

Our team has been hard at work preparing for the GDPR for a while. So far:

  • We’ve updated our Terms of Service for all merchants to automatically include a Data Processing Addendum governing how we process the personal data of European customers
  • We’ve updated our Privacy Policy to make sure we provide information around the rights individuals have under the GDPR and to include more details around our processing of personal data
  • We’ve updated our privacy policy generator to include some of the information that merchants may be required to provide under the GDPR
  • We’ve updated our marketing opt-in to allow merchants to set it up as unchecked for their store, and also allowed merchants to tie abandoned cart notifications to whether the customer has opted into marketing
  • We’ve prepared a whitepaper to explain how we are approaching certain legal requirements under the GDPR
  • We’ve updated our Cookie Policy to include specific information about the categories of cookies that we place through a storefront

What’s new for developers building on Shopify?

We have also made some important changes to our app ecosystem, to provide our merchants with greater comfort and better transparency into how apps use their personal data. By May 25:

  • We’ll have updated the Shopify App Store interface to allow you to link to a privacy policy, so that merchants can understand the full extent of personal data that your app collects, and how your app uses that personal data
    • If you would like help preparing a privacy policy, we have a template that includes some of the information merchants will need to know to ensure that usage of your app complies with GDPR
    • Please also keep in mind that if your app collects persistent identifiers like IP addresses or cookie identifiers, you may be collecting personal data covered by the GDPR (even if that information might appear to be anonymous, or might be considered anonymous elsewhere)
    • Make sure to include contact information so merchants can contact you with specific needs with respect to their data
  • We’ll have updated app permissions and listing screens so merchants can see exactly what personal data the apps they have installed (or want to install) request access to, and the option to click through to a more detailed privacy policy
  • We’ll have updated our platform to allow merchants to request access to all of the personal information that we hold about a particular customer
  • We’ll have updated our platform to allow merchants to request that Shopify and all installed apps delete specific customer records upon request, and/or upon uninstall of an app
    • We will soon be releasing two mandatory webhooks for all apps, through which we will notify installed apps when a merchant requests personal data deletion
    • You will need to connect with these webhooks and delete information as required by merchants
    • More information can be found here

We are dedicated to providing you with the resources and tools you need to be globally compliant and grow with Shopify.

If you have any questions around the Shopify updates for partners, you can reach out to partnersupport@shopify.com. If you have any additional questions or concerns around how the GDPR affects your business specifically, we recommend speaking with a lawyer.

Regards,
Shopify Partners Team

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150 Elgin Street, Ottawa ON, K2P 1L4

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